Support

On your phone, and nowhere else. Our server deletes your selfie as soon as the look made from it is finished, and deletes the finished looks once the app has saved them on your phone — within a day at the latest. Your looks are listed under Your looks on the home screen and in the History tab, and the app reads them from your phone.

We keep no copy of your looks, so we cannot restore them or send them to you. Uninstalling the app removes everything it kept on your phone, and a reinstall or a new phone starts with an empty list. The looks you saved with Download are in your own photos and stay there.

The one exception is Apple’s own backup: an iPhone restored from an iCloud or computer backup of the old phone can bring the app’s files back with it.

Open it and tap Download (“Save to your photos”). Without a plan, Download first shows the plans; if you close that screen, the look is saved as it appears in the app.

The app keeps the photos you have used in the Photos tab, on your phone only, so you can start another look without taking the photo again. To remove one, open it and tap the delete button at the top (Remove from library). It is deleted from your phone; the looks you made with it stay.

Open the look, tap More actions at the top of the screen, choose Delete from history and confirm with Delete. The look is removed from your phone and hidden on our server. This needs an internet connection.

Every look a try makes uses credits. On the last step of a try, where you choose how many looks you want, the app shows how many credits they will use before you start. With a plan you can ask for more looks in one try.

Plans add credits each period, and the purchase screen shows how many. Plan credits do not carry over: whatever is unused expires at the end of the period. On the yearly plan, credits arrive every month and there is also a weekly limit; the purchase screen states both.

Only for looks you receive. If a try is refused, blocked or cannot be finished, you lose nothing: either nothing was charged or the credits go back to your balance automatically. If you asked for several looks and only some arrive, you pay only for those.

A delivered look uses its credits even if you do not like it, and reporting it does not return them.

Whether you can make a look without a plan depends on the free allowance on your account. The app tells you when a plan is needed.

Look AI sells a weekly and a yearly plan. The App Store bills them on iPhone and iPad, and Google Play on Android. We never see your card details. Before you pay, the purchase screen shows the price, the billing period, the credits the plan gives, that it renews until you cancel it, and which store handles billing and cancellation.

iPhone or iPad: open Settings, tap your name, tap Subscriptions, choose Look AI and tap Cancel Subscription.

Android: open Google Play, tap your profile picture, then Payments & subscriptions → Subscriptions, choose Look AI and tap Cancel subscription. The same list is at play.google.com/store/account/subscriptions.

Cancelling stops the next renewal; the plan stays active until the end of the period you have paid for. Deleting the app, or deleting your data in the app, does not cancel a subscription.

App Store: refunds are decided by Apple, and we cannot issue them. Sign in at reportaproblem.apple.com, choose to request a refund, then pick the reason and the purchase.

Google Play: within 48 hours of buying, ask Google Play: on play.google.com, open your profile picture → Payments & subscriptions → Budget & order history and choose Report a problem next to the purchase. After 48 hours, Google Play asks you to contact the developer: write to us with the order number.

When a purchase is refunded, the credits it added are taken off your balance, including credits you have already used. If that leaves your balance below zero, you cannot start new looks until your balance covers them again.

Check that your phone is signed in to the Apple Account or Google account you paid with. Then, in the app, open Settings → Subscription → View plans or restore purchases and tap Restore purchases. If the app opens on its introduction and asks you to choose a plan, tap Choose a plan; Restore purchases is on the purchase screen that opens. If your plan still does not show, write to us with the store’s order number.

The purchase screen says so before you switch. On the App Store, the new plan starts when your current period ends, and its credits arrive then. On Google Play, the new plan starts straight away and its first payment is pushed back by the time left on the old one. Either way, unused credits from the old plan do not carry over.

To make a look, your selfie and the choices you picked are sent to OpenAI, which generates the result. The app asks for your permission before your first look and names OpenAI when it asks; nothing goes to OpenAI until you tap Allow and continue. The permission is stored only on your phone.

To withdraw it, open Settings → Privacy and switch off AI processing. The app then asks again before your next look. The Privacy Policy explains what OpenAI receives and how long it keeps it.

Your account is tied to the phone where you first opened the app, and there is no sign-in that could carry it to another phone. Reinstalling the app on the same phone normally brings the same account back. A new phone usually starts a new account.

To bring your subscription to the new phone, use Restore purchases as described above. If credits you paid for do not appear after restoring, write to us with the store’s order number. Your looks do not move with the account; save the ones you want with Download before you switch.

Open Settings → Feedback & sharing → Send feedback. Adding your email address is optional; add it if you want a reply. You can also attach a screenshot, which shows whatever is on the screen at that moment.

In the app, open Settings → Your data → Delete my data and confirm with Request deletion. The app signs out, erases what it kept on your phone — your looks and your photos included — and schedules deletion on our servers. Deleting does not cancel a subscription, so cancel it in the store first.

If you no longer have the app, write to privacy@blwapps.com. The deletion page explains what is removed, what is kept and what to put in your email.

You can ask for access to your data, correction, erasure, restriction or portability, or object to how it is processed. Write to privacy@blwapps.com. The Privacy Policy explains what we hold and why.